Interview Analysis - 1505 Words

Geoff is a little bit different than the other two that I interviewed. While both of the previous people worked for international corporations that had executives and a board of directors, Geoff works for a pizza franchise. While it does have half a dozen stores throughout South Florida, it is simply not at the same scale as these previous companies. However, it is interesting to note that he complains of similar issues as the other two. Namely – lack of planning. Geoff does not have higher than a high school education. In fact, he dropped out of high school at 16 and ended up getting his G.E.D at the age of 19. After getting his GED, he started working at various restaurants as a waiter, delivery driver, and eventually he got into†¦show more content†¦When I asked Geoff about what kind of difficulties he faces at work he said that he has a problem finding good people. Because he cannot afford to pay very much, good employees often leave for better jobs whenever they find them. He doesn’t hold the employees personally responsible but it is difficult to keep training new people constantly. Also, it’s difficult to keep people happy because the hours are inconsistent. Sometimes there is a lot of movement at the restaurant so he needs at least 8 people working at once. Sometimes it is slow and he doesn’t need more than 4. It doesn’t make sense to pay 8 people when you have can make due with 4, but the employees complain about not getting consistent hours. Another complaint that Geoff had was that he had to do a lot of different jobs around the restaurant. When it is busy for example, if there needs to be an extra person bussing, he has to take care of that. If there needs to be another person making pizzas, he does it. He called himself the â€Å"support role of the operation.† I found this interesting because the other two people I interviewed had no issue with this because they had specific people for each job. F or example, Daniel Almeida had somebody to do the social media marketing for him. He glanced over reports occasionally, but he didn’t do the dirty work. Geoff, on the other hand, had to get down and dirty withShow MoreRelatedInterview, Process Analysis, And Analysis1526 Words   |  7 PagesI have conducted an interview with a client and in my paper I will explain my experience and how I used the skills we have gone over in class. In the paper I will have a description of my client, my assessment, a summary of the interview, process analysis, and analysis of professional use of self. Not only will I assess the interviewer but myself as well. I will include all the interviewing skills I used and the ones I didn’t. Also, whether or not I used a particular skill or technique in the rightRead MoreCritical Incident Analysis : Placement Interview1898 Words   |  8 PagesCritical Incident Analysis - Placement Interview Current stress profile and stress management strategies I tend to usually maintain a healthy stress profile due to implementing decent, effective and timely management strategies. Whatever is going on in my life, I always seek to do things immediately, or stick to a schedule where deadlines are met at least a week in advance. 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Kahn and Cannell (1957, p. 149) described interviewingRead MoreInterview Analysis887 Words   |  4 PagesInterview Analysis Jessica Kennedy, Jennifer Torres, Rena Philpot Spalding University Interview Analysis For the interview section of the group project, I decided to interview a twenty-five year old woman who resides in the San Francisco bay area in California. Choosing to have her personal identity remain anonymous, the interviewee has granted us permission to refer to her as the alias Mary. Mary is currently married to a thirty year old man and has one nine year old son. Surprisingly,Read MoreInterview Analysis988 Words   |  4 PagesMarion: Yes. We see a lot of different things from different clients. Just like Amazon. Amazon wants to get into the messenger business as well. But we’ll see what happens. That would be huge for them. Might knock off some of the smaller ones, but†¦ Interviewer: (34:11) Were there different options that you looked into? I’m just trying to understand. This is used to be something very industry-specific so maybe there are not so many businesses out there. Marion: There’s not very many. There are quiteRead MoreA Thematic Analysis Of An Interview Essay1495 Words   |  6 PagesResults A thematic analysis of an interview was used to help students develop an understanding of the role of an RC. This role is dynamic and challenging; it offers great opportunities to grow and work in an academic team based environment that fosters constant learning. Often RCs play a significant role in the process of bringing a project from conception to completion which requires a variety of qualifications and leadership qualities. An inductive approach to this process, beginning with dataRead MoreAnalysis Of The Interview Process705 Words   |  3 Pagesunder law and that any security/fingerprint records were properly completed and did not contain any derogatory information that would result in postponing the interview and/or require my completing a detailed report/analysis outlining the issue of concern or suspected fraud and referral for a resolution or further investigation. Interview individuals in a one a one setting or if applicable with the aid of an interpreter to review application/petition for accuracy addressing any events which mayRead MoreInterview Analysis : Today I Interview881 Words   |  4 PagesToday I interview Josiah. Josiah is an 8 year old African American boy in the third grade at King Elementary School. Josiah who also goes by the nickname Jojo is tall for his age; he stands about 4ft 5in and weighs close to 70 pounds. Josiah is a very happy young man throughout our interview he smiles and laughs frequently. His energy level is also very high during our interview I had to redirect his attention and allow him to take breaks to stretch. Josiah was very outgoing and open to talk withRead MoreInterview Skill Analysis904 Words   |  4 Pagesâ€Å"The Challenge of Love† Some of the biggest challenges in relationships are rooted between the push and pull of give and take. People tend to enter into relationships to gain something: they re trying to find someone who s going to make them feel good. In reality, the only way love is true is if the relationship comes from a place of giving. For some love is primarily taking, for some love is primarily giving and for some it is more evenly a matter of give take. A person driven byRead MoreFamily Interview Analysis1218 Words   |  5 PagesThe couple that I interview was a Mexican married couple name Maria and Juan. Maria is 78 years old and a retired nurse, and Juan is 80 years old and a retired Veteran. Maria completed her Bachelor Degree in Nursing at Indiana University Bloomington graduating at 23 years old, and Juan stated that he join the army after completing high school. Maria stated that she didn’t have a lot of racial/discrimination experience, however, Juan stated that he experience some discrimination in the service

Marketing sustainability - 1333 Words

The relevance of sustainability in marketing decision making What is marketing? What exactly is marketing? Is it just convincing people to buy products through various media? Billboards, TV commercials, junk mail and magazines filled with advertisements? From the consumer’s perspective, that is how it seems (Kotler et al. 2010, p. 5). But from a business’s standpoint, marketing is viewed very differently. Marketing is viewed as being based on an exchange relationship between a business and its customers, where a business offers something of value, and customers purchase this product, which provides the business with the means to continue producing this item of value (Moscardo et al. 2010, p. 277). Where does sustainability fit into†¦show more content†¦Products labelled as â€Å"organic†, â€Å"biodegradable†, â€Å"made from recycled material† or other similar green claims are generally priced higher than conventional products (Kotler et al, 2010 pg 405). Low income earners, students, pensioners and the unemployed may not be able to afford a premium on sustainable products and will buy the cheapest alternative conventional product. Also, not all products on the market may have an available green alternative and therefore the consumer has no choice but to purchase a non-green product (Moscardo et al. 2010, p. 284). Greenwashing In the text, the issue of greenwashing was addressed and its impact on consumer purchase decisions and on the sustainability market. Greenswashing can be described as â€Å"the practice of overemphasising a company s environmental credentials, often by misinforming the public or understating potentially harmful activities† (Doyle 2011). The practice of greenwashing has led to consumers being more sceptical of products marketed as ‘green’ or ‘environmentally friendly’. This scepticism may result in consumers avoiding sustainable products for fear that the ‘green’ labelling may indicate an inferior product using promises of sustainable resources and production to increase its prices (Rettie Burchell Riley 2012, p. 422). One Study in Norway showed that labelling of products was considered the most indicative way to ensure the sustainability of theShow MoreRelatedSustainability in Marketing1764 Words   |  8 PagesRole of Sustainability in Marketing Public Relations at the retail level products that were environmentally safe, sustainable commitment to the process of promoting the practice is known as a permanent market. Alternatively, in other words it is a better business, better relationships, and most importantly it is a practice of making a better life. For example, Apple, as well as for the betterment of the world in all its goods uses recyclable products. 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Phaedo Summary Essay Example For Students

Phaedo Summary Essay George Waszczuk9/25/2000Wed: 6:30-9:30pmPhaedo SummarySocrates stands now before his disciples telling them he is not afraid of dying because he says death is what the true philosopher waits for all his life. The philosopher must have lived a good life, and when death is presented upon him, he should take the opportunity. Socrates formed a conclusion that: That the real philosopher has reason to be of good cheer when he is about to die, and after death he may hope to obtain the greatest good of the world. Socrates is saying that when death is presented upon him, he should have no reason but to be happy, and when that death comes; he will have achieved the best gift in the world. Socrates states evidence of why he is not afraid of dying through multiple mini-conclusions. Socrates says to Simmias, Why when his time comes should he repine at which he has always been pursuing and desiring? Socrates is saying why should philosophers grieve at death when that should be the goal of their whole lives. He believes only philosophers can understand because he believes philosophers will be truly alive after death, and normal men will just die. Normal men do not know that true philosophers have always been pursuing death and dying, and the desire of death has been with them all their lives. Through out his whole testimony, Socrates states questions to his disciples already knowing the answers, but he wants to hear Simmias agree to all of them. Do we believe that there is such a thing as death, states by Socrates. When Simmias agrees this he brings out all his support. Socrates believes Death is the separation of the body and soul. The soul is the biggest part of the death. The soul goes on living and doesnt have to deal with any of the bad commodities of the body attached. You are only dead when this separation has been completed. Therefore death is when the body exists in herself, and is released from the soul. Through out the life of a philosopher or any other person there are fruits of life. There are many unnecessary pleasures and treasure in which we could live without. Instead of caring about them, shouldnt he rather despise anything more than nature needs.? Socrates is saying that to go as the true philosopher, you have to live life with only the bare essentials needed and pass the opportunities for the unnecessary pleasures and treasures like costly clothing, sandals etc and other adornments. The philosopher who is indifferent about bodily pleasures is as good as dead. Socrates is saying that if a philosopher goes through life passing up pleasures not needed, he will definitely get his chance at death. The philosopher is only concerned with the soul and not the body, and as soon as possible would like get rid of his body and turn to his soul. And all other men wonder and opinionate about him not enjoying lifes pleasuresThe body only gets in the way of things because the senses of the body only hinder the ways of acquiring knowledge. The body if invited to share the inquiry, the senses hinder the body. Sight and hearing are the best of the senses and yet they are inaccurate as it is. So acquiring knowledge through these senses only hinders a philosopher. Socrates concludes that the body is a hinderer when invited to share in the inquiry of knowledge. To acquire this knowledge purely, thought is best when the mind is gathered into herself and none of these things trouble her. Socrates is saying the philosopher should be one with his soul and not let any outside forces bother him when the mind is in thought. When neither sights, sounds, pains, pleasures effect the leaving of the body, and the philosopher is after his true being with his soul will the mind be in its best state. .ubc2e8e0ddf666f8444f5a13b078b8d92 , .ubc2e8e0ddf666f8444f5a13b078b8d92 .postImageUrl , .ubc2e8e0ddf666f8444f5a13b078b8d92 .centered-text-area { min-height: 80px; position: relative; } .ubc2e8e0ddf666f8444f5a13b078b8d92 , .ubc2e8e0ddf666f8444f5a13b078b8d92:hover , .ubc2e8e0ddf666f8444f5a13b078b8d92:visited , .ubc2e8e0ddf666f8444f5a13b078b8d92:active { border:0!important; } .ubc2e8e0ddf666f8444f5a13b078b8d92 .clearfix:after { content: ""; display: table; clear: both; } .ubc2e8e0ddf666f8444f5a13b078b8d92 { display: block; transition: background-color 250ms; webkit-transition: background-color 250ms; width: 100%; opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #95A5A6; } .ubc2e8e0ddf666f8444f5a13b078b8d92:active , .ubc2e8e0ddf666f8444f5a13b078b8d92:hover { opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #2C3E50; } .ubc2e8e0ddf666f8444f5a13b078b8d92 .centered-text-area { width: 100%; position: relative ; } .ubc2e8e0ddf666f8444f5a13b078b8d92 .ctaText { border-bottom: 0 solid #fff; color: #2980B9; font-size: 16px; font-weight: bold; margin: 0; padding: 0; text-decoration: underline; } .ubc2e8e0ddf666f8444f5a13b078b8d92 .postTitle { color: #FFFFFF; font-size: 16px; font-weight: 600; margin: 0; padding: 0; width: 100%; } .ubc2e8e0ddf666f8444f5a13b078b8d92 .ctaButton { background-color: #7F8C8D!important; color: #2980B9; border: none; border-radius: 3px; box-shadow: none; font-size: 14px; font-weight: bold; line-height: 26px; moz-border-radius: 3px; text-align: center; text-decoration: none; text-shadow: none; width: 80px; min-height: 80px; background: url(https://artscolumbia.org/wp-content/plugins/intelly-related-posts/assets/images/simple-arrow.png)no-repeat; position: absolute; right: 0; top: 0; } .ubc2e8e0ddf666f8444f5a13b078b8d92:hover .ctaButton { background-color: #34495E!important; } .ubc2e8e0ddf666f8444f5a13b078b8d92 .centered-text { display: table; height: 80px; padding-left : 18px; top: 0; } .ubc2e8e0ddf666f8444f5a13b078b8d92 .ubc2e8e0ddf666f8444f5a13b078b8d92-content { display: table-cell; margin: 0; padding: 0; padding-right: 108px; position: relative; vertical-align: middle; width: 100%; } .ubc2e8e0ddf666f8444f5a13b078b8d92:after { content: ""; display: block; clear: both; } READ: The Catholic Church and birth control EssaySocrates wants to die. He has been waiting all his life, and now it is his time to go. He states to his disciples that life is all about waiting to die. The soul is the only important thing about the body only because the body holds it for a while and when death has become, the soul will separate and the philosopher will live the real life he has been waiting for. All the body does is get in the way. The body has to deal with pains and pleasures, diseases, weather etc. When the separation is complete, the philosopher will then become a true philosopher and will be able to acquire knowledge without any obstacles that the body would have to go through. Words/ Pages : 775 / 24

Organizational Behaviour Work in the Call Centres

Summary Competition in the service industry led to the development of the call centre strategy to promote sales for companies. Product companies also assumed the use of call centres as a tool to market their products and keep close contact with potential customers. The results of this strategy include the development of refined call centre staff members and an increase in the competitiveness of the companies that have call centres.Advertising We will write a custom article sample on Organizational Behaviour: Work in the Call Centres specifically for you for only $16.05 $11/page Learn More It follows that management functions inside these companies assume resource management practices that are not only oppressive to the workers, but also quite ineffective in motivating the employees. Management functions use electronic surveillance as a motivational tool to compel workers to increase their performance. While the idea behind electronic surveillance is plau sible, the psychological effects that follow this method of employee monitoring are adverse. Electronic surveillance causes the development of emotional labour in employees. The emotional labour attached to working in the call centres should be considered by management functions in the concerned companies. Useful quotes Taylor and Bain say that â€Å"†¦electronic surveillance has rendered workers powerless† (Taylor Bain, 1999, p. 102). This quote echoes the sentiments of many workers in call centres, who undergo high pressure from the electronic devices monitoring their daily performance. The awareness that the management is constantly listening and watching over the employees makes it difficult for the employees to express themselves and it erodes of the development inter-employee relationships. Researchers have refrained from investigating the effects of electronic surveillance in the past, but the study in question has revealed that employees in call centres require less intrusive surveillance tools to maintain their motivation to achieve their highest competence levels. â€Å"†¦electronic surveillance creates total managerial control† (Taylor Bain, 1999, p. 102). Managers in different companies use customer satisfaction as a tool to measure the performance of employees in call centres. This kind of pressure leads to the development of emotional labour for the employees, and it may have negative effects to their performance. In some cases, the pressure may lead to resistance from the employees (Taylor Bain, 1999, p. 111).Advertising Looking for article on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More Characteristics of Taylorist system of organization Taylorism is a management system that allows companies to maximise profits through ultimate exploitation of resources. The system looks into ensuring that employees handle specific tasks in the workflow; thus, limiting t he need for training and development to acquire new skills. The taylorist system is characterised by stagnation among employees in one working area because the management seldom allows employees to change their working stations. In most cases, the employer designs the workplace strategically to ensure employees have limited need to move around as they work. As revealed in the case study in question, the call centres are good examples of the taylorist system in practice. The management functions in the call centres develop working areas where employees are isolated from each other to reduce time wastage through inter-employee communication during working hours. The taylorist system breaks down tasks into the simplest form to ensure that employees handle simple tasks (Babbit 2013). For instance, the telephone operators in call centres have specific tasks, which include receiving and making calls, and retrieving information from computers. Other employees are delegated with the task of recording and organising customer information. Simplicity in the workflow is a defining characteristic of the taylorist system. The system is also characterised by strict monitoring of employees and other resources in companies. The management employs strict surveillance tools like CCTVs and microphones to monitor the behaviour of the human assets. The main aim of the strict rules is to ensure the human resources always offer their highest competence levels. The taylorist system focuses on increasing the outputs from business processes with minimal consideration of employee satisfaction at work. Strengths of the system The taylorist system results to higher outputs for a company. The essence of doing business is to increase profits; hence, the system is one of the most viable management models. It influences the effective management of both the material and human resources in a company. The system also eliminates the need for human resource management functions to develop training and development programs for employees because their tasks are clearly communicated and quite simply defined. Promotion opportunities are limited in the system; hence, most employees attain high levels of skills in handling their tasks (Scientific Management 2014).Advertising We will write a custom article sample on Organizational Behaviour: Work in the Call Centres specifically for you for only $16.05 $11/page Learn More The system gives the management the power to control employees, although it may lead to high rates of turnover among the human resources. The system also simplifies work, meaning that in case an employee quits his job it would be easy to replace him or her with a new employee because they only need training in specific areas. The system develops a competent workforce with high levels of performance because they are forced to portray their best skills. Consequences of the system for workers The taylorist system leads to the development of pressure on the employees. The Taylorist system uses the concept of worker soldiering, which involves monitoring employees’ time and performance. This method of surveillance exerts psychological pressure on human assets (Backer 1998). The employees are forced to deliver higher outputs, and the strict surveillance methods used may lead to emotional labour. For instance, in the call centres, electronic surveillance causes emotional labour for the employees because not only do they have to hide their feelings from the customers on the telephone, but they also have to hide their feelings from the employers (Taylor Bain, 1999, p. 107). The management demands that they should always be busy on the phone; hence, they have no time to engage in any social activities or rest while at work. The isolation designs in the system also lead to the development of task forces with limited interpersonal relationships. This lack of inter-employee relationships could lead to low cohesion betw een the employees when handling projects in teams. The taylorist system looks to motivate employees to work hard in their stations, but it may result to the erosion of motivation among the employees. When the management function becomes too harsh in handling the employees, they may resist the rules individually or in groups. The system also leads to many divisions of work to increase effectiveness in managing different tasks. Employees may get frustrated with the system because it does not open opportunities for promotions and personal career development. The management treats the employees as machines rather than human assets; thus, it may lead to high turnover rates. The taylorist system should be applied with caution in companies because it can lead to the opposite of its expected results. Employee motivation and monitoring should be integrated carefully for the realization of positive effects in their performance.Advertising Looking for article on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More List of References Babbit, T. 2013, Revisiting Taylorism at the Watertown Arsenal. Web. Backer, P. R. 1998, Scientific Management. Web. Scientific Management (Taylorism) 2014. Web. Taylor, P. Bain, P. 1999, ‘‘An assembly line in the head’: work and employee relations in the call centre’, Industrial Relations Journal, vol. 30, no. 2, pp. 101-117. This article on Organizational Behaviour: Work in the Call Centres was written and submitted by user Kat Farrell to help you with your own studies. You are free to use it for research and reference purposes in order to write your own paper; however, you must cite it accordingly. You can donate your paper here.